Return and Refund Policy 

We don't have return and refund. But we can exchange the product.

 

Shipping Policy

By courier our products will be shipped and within a maximum of 15 days products will be delivered to the customer.

Terms & Conditions 

1. Overview

This website is operated by Merit Medilinks. Throughout the site, the terms “we”, “us”, and “our” refer to Merit Medilinks. By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following Terms & Conditions, including additional policies referenced herein.

If you do not agree to all the terms and conditions, you may not access the website or use any services.

2. Eligibility & Use of Website

By using this site, you confirm that you are at least the age of majority in your state or region.

You agree not to use our products for any illegal or unauthorized purpose.

Any violation of these Terms may result in termination of services.

3. Products & Medical Disclaimer

Merit Medilinks deals in medical, orthopedic, rehabilitation, and healthcare-related products.

Product images are for representation purposes only; actual products may vary slightly.

Certain products must be used only under professional medical guidance.

We are not responsible for misuse or improper application of medical products

4. Pricing & Payments

All prices are listed in Indian Rupees (INR) unless stated otherwise.

Prices are subject to change without prior notice.

Payments are processed securely via Shopify-approved payment gateways.

Merit Medilinks does not store your card or UPI details.

5. Order Acceptance & Cancellation

Orders are confirmed only after successful payment.

We reserve the right to refuse or cancel any order due to:

Product unavailability

Pricing errors

Suspected fraud

Orders once dispatched cannot be cancelled.

6. Shipping & Delivery

Delivery timelines are estimated and may vary due to location, courier delays, or unforeseen events.

Merit Medilinks is not liable for delays caused by third-party logistics providers.

7. Accuracy of Information

We strive to provide accurate and updated information; however, errors related to pricing, descriptions, or availability may occur. We reserve the right to correct such errors at any time without prior notice.

 

8. Intellectual Property

All content on this site — including text, images, logos, graphics, and layout — is the intellectual property of Merit Medilinks and may not be reproduced, copied, or exploited without written permission.

 

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or policies of these external sites.

 

10. Limitation of Liability

Merit Medilinks shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products, to the maximum extent permitted by law.

11. Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy.

 

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to Bengaluru, Karnataka jurisdiction only.

13. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website.

14. Contact Information

For questions about these Terms & Conditions, contact us at:

Merit Medilinks

📍 Bengaluru, Karnataka, India

📧 Email: contact@meritmedilinks.com

📞 Phone: 9113210260

 

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PRIVACY POLICY

Merit Medilinks

Last updated: 8.1.2026

1. Introduction

This Privacy Policy describes how Merit Medilinks (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our website, or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

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2. Information We Collect

a) Personal Information

When you visit our store or place an order, we may collect:

Name

Billing and shipping address

Phone number

Email address

Payment-related details (processed securely by Shopify/payment gateways)

> Note: We do not store your credit/debit card, UPI, or net banking details.

b) Device Information

We automatically collect certain information about your device, including:

IP address

Browser type

Time zone

Cookies and browsing behavior

This helps us improve website performance and user experience.

c) Order Information

When you make a purchase, we collect:

Product details

Order value

Delivery status

Communication history

3. How We Use Your Information

We use the collected information to:

Process and fulfill orders

Communicate with you regarding orders, deliveries, or support

Improve our products and services

Prevent fraud and unauthorized transactions

Comply with legal and regulatory requirements

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4. Sharing of Personal Information

We may share your personal information with trusted third parties only when necessary, such as:

Shopify (our e-commerce platform)

Payment gateways (Razorpay, PayU, Stripe, etc.)

Courier and logistics partners

Legal or government authorities when required by law

We do not sell or rent your personal data to third parties.

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5. Cookies

We use cookies to:

Enable website functionality

Understand user behavior

Improve browsing experience

You can disable cookies through your browser settings, but this may affect website functionality.

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6. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

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7. Data Retention

We retain your personal information only as long as necessary to:

Fulfill orders

Maintain records for legal and accounting purposes

Provide customer support

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8. Your Rights

You have the right to:

Access your personal data

Request correction or deletion of your data

Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

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10. Children’s Information

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on the website.

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12. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact:

Merit Medilinks

📍 Bengaluru, Karnataka, India

📧 Email: contact@meritmedilinks.com, meritmedilinks@gmail.com

📞 Phone: 9113210260/7892649041/ 6362476219