Shipping Policy
Last Updated: May 2026
Thank you for shopping with Merit Medilinks. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Order Processing Time
- Orders are usually processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Processing times may vary during high-demand periods.
2. Shipping Locations
We currently ship across India.
For international shipping inquiries, please contact our support team before placing an order.
3. Delivery Time
Estimated delivery timelines:
- Metro Cities: 3–5 business days
- Other Cities & Towns: 5–8 business days
- Remote Locations: 7–10 business days
Delivery times are approximate and may vary depending on courier availability and local conditions.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping may be offered on selected products or promotional campaigns.
5. Order Tracking
Once your order is shipped, tracking details will be shared via email or SMS (if available).
Customers can track their shipment using the courier tracking number provided.
6. Delayed Deliveries
Delivery delays may occur due to:
- Weather conditions
- Public holidays
- Courier disruptions
- Natural disasters
- Incorrect shipping information
We are not responsible for delays caused by third-party courier services.
7. Incorrect Address
Customers are responsible for providing accurate shipping details.
If an incorrect address is provided:
- Additional shipping charges may apply
- Delivery delays may occur
- Orders may be returned or canceled
8. Damaged or Missing Packages
If your package arrives damaged or items are missing:
- Contact us within 48 hours of delivery
- Share photos of the package and products
- We will review and assist accordingly
9. Failed Delivery Attempts
Courier partners may attempt delivery multiple times.
If delivery fails due to customer unavailability or incorrect information, re-shipping charges may apply.
10. Contact Us
For shipping-related support, contact
Have questions about finding the right fit for your feet? Our team is here to help you choose the perfect supportive footwear.
Email: contact@meritmedilinks.com
Hours: Mon – Sat: 10:00 AM – 7:00 PM