Last Updated: May 2026
Welcome to Merit Medilinks. These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms.
If you do not agree with these Terms & Conditions, please do not use our website or services.
1. General Information
This website is operated by Merit Medilinks. Throughout the site, the terms “we”, “us”, and “our” refer to Merit Medilinks.
By visiting our website and/or purchasing products from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old or using the website under parental supervision.
- The information provided by you is accurate and complete.
- You will use the website only for lawful purposes.
3. Products & Services
We strive to ensure that all product descriptions, pricing, images, and availability are accurate. However, we reserve the right to:
- Modify or discontinue products without notice.
- Correct errors or inaccuracies.
- Refuse or cancel orders at our discretion.
All products are subject to availability.
4. Pricing & Payments
- All prices displayed on the website are in INR (₹) unless otherwise specified.
- Payments must be completed through approved payment methods available on the website.
- We use secure payment gateways to process transactions.
We are not responsible for payment failures caused by banks, gateways, or technical issues beyond our control.
5. Order Acceptance & Cancellation
Once an order is placed, you will receive an order confirmation email or message.
We reserve the right to:
- Accept or reject any order.
- Cancel orders suspected of fraud or unauthorized activity.
- Limit quantities purchased per person or order.
Customers may request cancellation before the order is shipped.
6. Shipping & Delivery
Shipping and delivery timelines are estimates and may vary depending on location and courier services.
We are not liable for delays caused by:
- Natural disasters
- Government restrictions
- Courier issues
- Incorrect delivery details provided by customers
Please refer to our Shipping Policy page for more details.
7. Returns & Refunds
Returns and refunds are subject to our Return Policy.
Products may not be eligible for return if:
- Used or damaged by the customer
- Opened or tampered with
- Non-returnable healthcare or medical products
Approved refunds will be processed to the original payment method within a reasonable timeframe.
8. User Responsibilities
You agree not to:
- Misuse the website
- Upload harmful or malicious content
- Attempt unauthorized access to our systems
- Violate applicable laws or regulations
Any misuse may result in suspension or legal action.
9. Intellectual Property
All website content including:
- Logos
- Text
- Images
- Graphics
- Product content
- Website design
is the property of Merit Medilinks and protected under applicable intellectual property laws.
Unauthorized use or reproduction is prohibited.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for:
- Their content
- Privacy practices
- Policies
- Services
Users access third-party websites at their own risk.
11. Limitation of Liability
To the maximum extent permitted by law, Merit Medilinks shall not be liable for:
- Indirect or incidental damages
- Data loss
- Business interruption
- Delays or delivery failures
- Technical issues
Your use of the website is at your own risk.
12. Privacy
Your use of our website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect and use your information.
13. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
Continued use of the website after changes constitutes acceptance of the revised terms.
14. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall fall under the jurisdiction of the courts located in Bengaluru, Karnataka.
15. Contact Information
For any questions regarding these Terms & Conditions, contact us:
Have questions about finding the right fit for your feet? Our team is here to help you choose the perfect supportive footwear.
Email: contact@meritmedilinks.com
Hours: Mon – Sat: 10:00 AM – 7:00 PM